Free Shipping as from Rs 1,300
Delivery Policy
All orders from our online jewellery store are shipped by Mauritius Post. They deliver to customers across the island in Mauritius.
Free delivery via Mauritius Post for all Orders equal or over Rs 1,300.
Orders below Rs 1,300 – Delivery fee of Rs 60 is applied for postage.
No Minimum Order is required.
Before ordering please read the information below about current delivery times.
We ship orders as quickly as we can: generally within 2 to 3 business days and the same day if we can, Once we receive payment.
This turnaround time is in addition to delivery time (see below), so you should factor it in when estimating how long it will take for your order to arrive.
Inland deliveries arrived safely and fast.
We ship from Port Louis Post-office in Mauritius; who gives the following delivery estimates time for parcel deliveries to various locations for 3 days.
Important: Estimated during days are business days only (Mon-Fri), excluding public holidays.
If you choose to have your order delivered to an address which may be unattended, the delivery agent in your area will make a decision about whether it is safe to leave your order inside your letter box. If not they will arrange for you to collect it to the nearest local post office of your locality.
If your parcel was left at a delivery address that was unattended, we are not responsible if Mauritius Post confirms that the parcel was delivered to the correct address but it has subsequently gone missing.
However, if this does happen we can follow up with Mauritius Post for more information, so please let us know and we’ll do our best to assist you. If it appears your parcel was stolen after delivery, you should make a police report.
We generally can’t provide a refund for orders that are in transit but which are taking longer to arrive than expected. However, we can lodge a support request with Mauritius Post to investigate what’s going on, so please contact us if you’re concerned.
We cannot provide a refund if it is declared lost by an Mauritius Post investigation, which takes a while to complete, especially for international orders. As above, items being lost in the post is a very rare occurrence. You can lodge a complaint to the head post office in Mauritius.
If there’s a lengthy delay in reporting a missing order to us (3+ weeks after expected delivery) we may not be able to assist you as it may be too late to investigate what happened.
Be aware that Mauritius Post does not always retain information online for Inland tracking numbers that were first scanned over 1 months ago, but they may still be able to look up details in their systems.
We do our utmost to avoid these problems (and they are very rare), but if you believe the items you purchased were damaged during delivery, faulty or we’ve made an error, please refer to the returns page for details. We’ll work with you to sort out any issues with your order as we really do want you to be happy.
You can have your order sent directly to a gift recipient: we send a lot of orders this way for our customers. You can enter a different delivery name and address to your billing details and can indicate that this is a gift being sent directly to the recipient when you checkout, which helps us process the order.
Invoices or receipts are never included with our orders, so there is no risk of your gift recipient seeing the receipt.
When checking out you can include text for a personal note to be sent along with your order.
You may request for a gift card then your note will be added inside the card, otherwise it will be printed on a piece of paper. If you don’t include a note the recipient may not know who the gift is from. Additional fees of Rs100 may apply.
We offer gift wrapping for an additional service fee. Simply check the box on the shopping cart page when you continue your order to add gift wrapping. Although all of our jewelry comes packaged in gift packages, gift wrapping will add an extra special touch.
Gift wrapping is charged per item of jewelry. You can mention it while checkout from either regular or Christmas wrapping.
If your order is being sent outside of Mauritius it may be subject to local customs and import duties. This is beyond our control and we are not able to provide advice as to what the situation is in your country as each one is different and the rules can and do change. We recommend doing some research before ordering if you are concerned.
